About PATH
PATH Consulting enhances donation agency success via phone authorizations that honor families, the registry, hospitals and your organization by offering structured mastery, professional coaching, and empathetic dialogue for tissue, eye, and organ teams to reach their full potential, ensuring every conversation is compassionate and effective.
Led by Kevin Shaw, a distinguished CTBS-certified specialist with 20+ years in donor advocacy, PATH Consulting delivers elite expertise in phone-based authorizations. Kevin has mastered the complexities of remote trust-building for tissue, eye, and organ donation through empathetic, professional dialogue. His proven coaching systems equip teams with the confidence and alignment needed to yield transformational results while honoring every family, hospital, and registry involved in the process.
Proven Success
PATH Consulting offers unparalleled mastery in tissue, eye, and organ phone authorizations—built on decades of executive leadership and frontline success. The results below showcase the tangible benefits of refined communication systems and relationship-centered training within the donation industry.
Authorization Performance
Proven Impact
Replacing standard training models with a sophisticated, phone-centric methodology—meticulously crafted to enhance rapport, professional focus, and authorization success rates.
129% increase in Annual Tissue Donors in 1 year
47% increase in Tissue Authorization Rates in 6 months
Leadership & Core Culture
Transformative
Comprehensive Cultural Alignment Initiatives to Improve Provider Relationships and Donor Family Outcomes
183% Increase in Non-Registered Authorization Rate in 1 Quarter (Organ)
71% Growth in Aggregate Organ Authorization Rates in 1 Quarter
Training and Skill Development
Tailored Focus
Customized mentorship that aligns with individual strengths and organizational goals to optimize phone-based interactions and increase family consent.
Dynamic Simulation Labs with Real Actors
Expert phone-approach mastery via real-world analysis
Tissue & Birth Tissue ROI
A single tissue or birth tissue donor typically generates $4,000–$6,000 in net revenue. When one specialist improves by just four additional donors per month, the organization gains:
• $20,000 per month
• $240,000 per year
This return is over 60× the cost of a standard coaching cycle.
Reduced Turnover & Retention
Replacing an authorization specialist typically costs $14,000–$30,000. Improving a struggling specialist through coaching is significantly more cost‑effective than replacing them — and PATH specializes in turning low performers into confident, consistent authorization professionals.
Organ Donation ROI
Organ authorization improvements produce the largest financial and mission impact. Each authorized donor can result in 3–8 transplantable organs and $50,000–$150,000+ in downstream value. Even a 1% increase can generate millions in downstream value and stronger regulatory outcomes.
Organizational Alignment & Culture
Culture improvements reduce turnover and hospital friction. A 5% improvement in authorization consistency can generate $250,000 per year in additional tissue revenue and stronger hospital relationships. PATH’s training programs are designed to produce measurable, sustainable improvements.
Bottom Line
Whether your organization focuses on organ, tissue, eye, or birth tissue donation, PATH delivers measurable financial impact, stronger hospital relationships, and a donor‑family experience rooted in compassion and honor.
Return on Investment
Donation organizations experience significant financial, operational, and mission‑driven gains when authorization performance improves. Even small increases in consistency, confidence, and communication can generate substantial revenue and strengthen hospital and community relationships across organ, tissue, eye, and birth tissue programs.
Eye Donation ROI
Eye banks benefit from improved authorization consistency through:
• Increased transplantable corneas
• Higher surgical utilization
• Stronger hospital relationships
• More predictable donor availability
Even modest improvements in authorization consistency can generate hundreds of additional transplants per year, strengthening both mission and financial stability.
Leadership Impact
When managers and directors improve team performance by even 10%, organizations often see over $600,000+ per year in measurable financial impact. Leadership development consistently produces high‑value, long‑term returns across all donation sectors.
Our Core PATH Offers
Focused support for donation leaders and teams to improve authorization performance, culture, and outcomes.
Client Testimonials
Donation leaders consistently report improved authorization metrics, enhanced team morale, and profound professional growth after partnering with PATH Consulting. These success stories validate our commitment to excellence in the donation field.
Kim Van Frank, Executive Director
“Kevin helped increase our number of Tissue Donors by 129%”
Dawne McBride, Donation Support Coordinator
“Kevin taught me to believe in myself and made us thrive as a team”
Debbie Keosongseng, Family Support Specialist
“Kevin has a unique ability to make sensitive conversations feel natural. His training style is engaging, supportive and inspiring”
